Skip to content

Support and Feedback Summarizer

Read support or feedback exports and find repeated pain, urgency, and product signals.

Guide statusidea-only
Audiencemanager-founder
Difficultybeginner
Safetyread-only

Who it helps

Product managers, founders, support leads, and solo builders with scattered customer feedback.

What it watches

Support exports, feedback forms, app reviews, Discord threads, GitHub issues, or sales notes.

What it knows about you

Current product priorities, known bugs, important customers, and categories to ignore.

What it produces

Themes, urgent threads, repeated objections, and suggested next actions.

First safe version

Start with an anonymized export or copied sample. Require citations back to ticket IDs or row numbers.

Stretch version

Generate weekly product-priority memos or draft customer follow-ups for human approval.

Built by human and Hermes Agent collaboration.