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Support and Feedback Summarizer ​

Read support or feedback exports and find repeated pain, urgency, and product signals.

Guide statusidea-only
Audiencemanager-founder
Difficultybeginner
Safetyread-only

Who it helps ​

Product managers, founders, support leads, and solo builders with scattered customer feedback.

What it watches ​

Support exports, feedback forms, app reviews, Discord threads, GitHub issues, or sales notes.

What it knows about you ​

Current product priorities, known bugs, important customers, and categories to ignore.

What it produces ​

Themes, urgent threads, repeated objections, and suggested next actions.

First safe version ​

Start with an anonymized export or copied sample. Require citations back to ticket IDs or row numbers.

Stretch version ​

Generate weekly product-priority memos or draft customer follow-ups for human approval.

Built by human and Hermes Agent collaboration.